Your Digital Ticket 

Tickets purchased from StreamZy are sent to our customers by email.

When you buy a ticket, you will receive an email from tickets@streamzy.co.uk with the subject "Your Ticket For EVENT NAME".

In this email, there is a PDF file attached.

Please check your JUNK e-mails if you can't see it in your INBOX.

You can also download your ticket on your "Checkout Completed" page.

If you are a registered customer, you can re-download your tickets by following your My Account-> Orders -> Order Details -> Download Ticket link.

How To Watch The Event 

Open your PDF Ticket File.

Click the "WATCH NOW" link on bottom right , just below the QR Code.

"WATCH NOW" link is also included at the bottom of your email. You can simply click on the link to watch your event.

Alternatively you can scan the QR Code in your ticket file with your device's camera.

This will take you to the Streamzy Stage page.

If you have created a Pin Code for your ticket, enter your Pin Code.

Now you are on your Events Stage Page.

If you check-in earlier than 30 minutes before the event start time, you will see a note, indicating that the event has not yet started. Simply refresh your page 30 minutes before the event start time.

If you see the player, which is available 30 minutes before the event start time, wait for the event to start.

If You Have Forgotten Your Pin Code 

If you have forgotten your Pin Code, click "Forgotten your pin code?" link on "Welcome To StreamZy Stage" page.

Enter the email address that you entered on checkout.

We will send you a Pin Code Reset e-mail.

Follow the link and reset your pin code. 

Click "Go To Stage".

Enjoy the event.

If you don't remember which email address you have provided, contact us via email at info@streamzy.co.uk

Testing Your Ticket The Day Before The Event 

Try using your ticket at least one day before the event startup time to see how it works. This way we can help you in advance to solve your access problems without rushing on the day. If you have any problem during this test, please contact info@streamzy.co.uk

How Can I Watch The Events On TV or Big Screen 

Our vide player is a Web Based video player.

You can use any device which has standard web browser support, such as computers with Windows, Mac or mobile devices like, phones, tablets with IOS , android etc..

To cast your video on TV or Big Screen, the best way is to use an HDMI cable connection from your computer or device.

You can use Apple Air Play to cast your video to TV via Apple TV or any supported device. You will see Air Play icon on our player.  Simply click on it and select your screen to cast your vide on.

Unfortunately we don't support Google Chrome Cast for now. Please use an HDMI cable in this case.

Notes 

Our events are high quality Visual and Audio productions.  We advise to listen on high quality speakers or headphones to get the most out of the productions.

For further queires, please feel free to contact us at info@streamzy.co.uk

Kind Regards.